Terms of Use

These terms and conditions govern the sale of Branco by Forlar products through the website www.brancobyforlar.com offered by Ar de Paixão, Lda with NIF 509097359 and headquarters at Rua Padre Cruz n.º 58, 4765-383 Oliveira São Mateus - Portugal.

 

Product availability

All product orders are subject to availability. In the event that there are difficulties in supplying products within the stipulated period, we will inform you of their unavailability and present information about potential replacement products.

At that time, the customer will have the possibility to:

• choose to order the replacement products,
• proceed with the purchase only for the available products
• cancel the order.

The refund of any amount paid in excess will be made as soon as possible, using the same payment method.

Shipping costs

The customer must indicate an address where the order can be delivered within the normal working period or select one of the suggested collection points.

The shipping cost is calculated depending on the total weight of the order and the shipping location. To find out the cost, add the products you want to the cart. On the checkout page, after filling in your address, you will be given the shipping cost.

Estimated delivery time:

Collect at the distribution center: 1-4 business days

Shipping to mainland Portugal: 2 - 5 business days

Shipping to mainland Spain: 4 - 8 business days

Shipping to Azores, Madeira, Europe Zone 1* and Europe Zone 2*: 5 - 10 business days

*Europe Zona 1: France, Belgium, Luxembourg, Netherlands, Germany and Spain (Balearic Islands)

*Europe Zona 2: Italy and Austria

 

Delivery

1. After confirming the availability of the items and payment details, the customer will receive an order confirmation.
2. After dispatch of the order, the customer will receive confirmation of shipment.
3. BRANCO BY FORLAR is not responsible for delivery errors when these are due to inaccuracies in filling out the delivery form or the customer's non-presence at the indicated location. In the event of non-delivery, you may be charged the costs relating to new delivery attempts.

 

Return policy

1. The customer may return the purchased products within a period of 20 days from receipt of the order shipping confirmation email . For this, they must not have been used or washed and the accompanying labels must not have been cut.
2. BRANCO BY FORLAR reserves the right to refuse returns after the stipulated period or if the products are not in the same conditions in which they were sent.
3. Free shipping or discounts associated with minimum order values presuppose that the minimum amount of eligibility is maintained after exercising the right of withdrawal. If the actual purchase value, after returns, does not reach this amount, the discount granted will be revoked and the amount due for the products kept will be recalculated, based on their regular price.
4. The costs associated with the collection / reshipment will be borne by BRANCO BY FORLAR in cases of return due to non-compliance with the product. In case of return due to withdrawal, the associated costs will be charged to the customer.
   
   Options and cost associated with collection / reshipment:
   
   Items should be returned to the following address: BRANCO by Forlar, Rua João de Castro 29, 4835-299 Selho de São Jorge, Portugal.
   Alternatively, home collection can be requested (only available in Portugal). The home collection service costs €8 per box for collections in mainland Portugal and €12 per box for the Azores and Madeira.
   
   
5. The refund will be processed upon receipt of the item and confirmation that it meets the conditions described above. Refunds will be made using the same payment method used to process the order.
6. If you wish to return the purchased products, you must contact BRANCO BY FORLAR ( branco@forlar.pt ). The body of the message must include:
   
   the order number
   Specify reason (include photos if relevant)

 

Law, applicable jurisdiction and disputes

The purchase of products through this website are regulated by Portuguese law. Any dispute is subject to the non-exclusive jurisdiction of the Portuguese courts. In the event of a dispute, the consumer may resort to the Consumer Dispute Arbitration Center of Vale do Ave (Rua Alfredo Guimarães 1, 4800-019 Guimarães - www.triave.pt ).

More information at Consumer Portal .